Our focus on customer experience and customer insights helps energy and utility clients connect with in-charge customers in ways they haven’t before, from new products and devices to responsive ways to interact.
By the Numbers
Your customers are the key to your growth. By providing them with new intelligent platforms, user-friendly billing systems and connected experiences across all channels, you’ll build a loyal user base and continue to attract new users.
of utility leaders say that providing a good customer experience is their top priority.
of energy executives feel their technology isn't keeping pace with the industry.
of utility customers who have had a negative experience are still members after a year, compared to 74% of those who’ve had positive experiences.
(Harvard Business Review)