Our focus on customer experience and customer insights helps energy and utility clients connect with in-charge customers in ways they haven’t before, from new products and devices to responsive ways to interact.
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By the Numbers
Your customers are the key to your growth. By providing them with new intelligent platforms, user-friendly billing systems and connected experiences across all channels, you’ll build a loyal user base and continue to attract new users.
95%
of utility leaders say that providing a good customer experience is their top priority.
(Forrester)
48%
of energy executives feel their technology isn't keeping pace with the industry.
(Oracle)
43%
of utility customers who have had a negative experience are still members after a year, compared to 74% of those who’ve had positive experiences.
(Harvard Business Review)
